Introduction and Overview

ronthylasum is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our financial goal setting and achievement planning services.

We understand that trust forms the foundation of any successful financial relationship. That's why we've developed comprehensive privacy practices that go beyond mere compliance – we aim to be transparent about every aspect of how your information is handled throughout your journey with our services.

Who We Are

ronthylasum operates from our office located at Rear of, 265 Spring St, Reservoir VIC 3073, Australia. We provide specialized financial goal setting and achievement planning services to individuals and businesses throughout Australia. Our team consists of qualified professionals who understand the importance of maintaining strict confidentiality in all financial matters.

Information We Collect

To provide effective financial goal setting and planning services, we need to collect various types of information. The scope and nature of information collected depends on the specific services you request and your individual circumstances.

Personal Information

• Contact details including full name, postal address, email address, and phone numbers

• Identification information such as date of birth and government-issued identification numbers when required

• Employment information including occupation, employer details, and income sources

• Financial information relevant to goal setting including current assets, liabilities, and financial commitments

• Goals and objectives information including short-term and long-term financial aspirations

Technical Information

When you visit our website or use our digital tools, we automatically collect certain technical information to improve your experience and ensure our services function properly.

Information from Third Parties

In some cases, we may receive information about you from trusted third parties, always with appropriate consent and authorization. This might include information from your existing financial institutions, employers, or professional advisors when you've authorized such disclosure for the purpose of comprehensive goal planning.

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to providing high-quality financial goal setting and achievement planning services. We never sell your personal information to third parties, and we limit access to your data to authorized personnel who need it to serve you effectively.

Primary Service Purposes

• Developing personalized financial goal setting strategies based on your unique circumstances and aspirations

• Creating detailed achievement plans that align with your financial capacity and timeline preferences

• Providing ongoing monitoring and adjustment services to keep your goals on track

• Communicating important updates, reminders, and educational content relevant to your goals

• Maintaining accurate records for continuity of service and regulatory compliance

Administrative and Legal Purposes

We also use your information for essential administrative functions including billing and payment processing, appointment scheduling, and maintaining compliance with Australian financial services regulations. When required by law, we may use your information to respond to legal requests or protect our legitimate business interests.

Information Sharing and Disclosure

Your privacy is paramount to us, and we maintain strict controls over who can access your personal information. We only share your information in specific circumstances and always with appropriate safeguards in place.

Authorized Disclosures

We may share your information with carefully selected third parties under the following circumstances:

• Licensed financial advisors or professionals you've specifically requested us to work with

• Professional service providers who assist us in delivering our services, such as secure document storage or communication platforms

• Regulatory authorities when required by Australian law or court orders

• Emergency situations where disclosure is necessary to protect your vital interests or those of others

Third-Party Service Providers

We work with reputable third-party providers for services like secure data storage, email communications, and payment processing. All third-party providers are carefully vetted and must agree to maintain the same level of data protection that we provide. These relationships are governed by strict contracts that limit how they can use your information.

International Data Transfers

While we primarily store and process your information within Australia, some of our trusted service providers may operate from other countries with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place to protect your privacy rights.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights whenever you need to.

How to Exercise Your Rights

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information from unauthorized access. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

Protecting your personal information is one of our highest priorities. We've implemented comprehensive security measures that combine technology, policies, and procedures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

Technical Safeguards

• Industry-standard encryption for all data transmission and storage

• Secure servers with regular security updates and monitoring

• Multi-factor authentication for all staff access to client information

• Regular security audits and vulnerability assessments by independent experts

• Automated backup systems with secure, geographically distributed storage

Administrative Safeguards

Beyond technical measures, we maintain strict administrative controls including comprehensive staff training on privacy and security practices, regular policy updates, and clear procedures for handling personal information. All team members sign confidentiality agreements and receive ongoing education about data protection requirements.

Physical Security

Our physical office space is secured with appropriate access controls, and any paper documents containing personal information are stored in locked, fireproof cabinets with restricted access. We maintain detailed logs of who accesses physical files and when.

Data Retention and Disposal

We only keep your personal information for as long as necessary to provide our services and meet our legal obligations. Our retention periods are based on the nature of the information, the purpose for which it was collected, and relevant legal requirements.

Retention Periods

Secure Disposal

When we no longer need your personal information, we dispose of it securely using methods appropriate to the sensitivity of the data. Electronic records are permanently deleted using secure deletion software, while paper documents are shredded or incinerated by certified document destruction services.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our services are being used. We're transparent about what information we collect and give you control over your preferences.

Types of Cookies We Use

• Essential cookies that are necessary for the website to function properly and securely

• Performance cookies that help us understand how visitors interact with our website

• Functionality cookies that remember your preferences and personalize your experience

Managing Cookie Preferences

You can control cookie settings through your browser preferences, though please note that disabling certain cookies may affect the functionality of our website. We respect your choices and will honor your cookie preferences for future visits.

Changes to This Privacy Policy

We review and update this Privacy Policy regularly to ensure it remains current with our practices and applicable laws. When we make significant changes, we'll notify you through our website and, where appropriate, through direct communication.

Minor updates, such as clarifications or administrative changes, will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Complaints and Dispute Resolution

If you have concerns about how we've handled your personal information, we want to hear from you. We take all privacy complaints seriously and have established procedures to investigate and resolve issues promptly and fairly.

Internal Complaint Process

Start by contacting us directly using the contact information below. We'll acknowledge your complaint within 5 business days and provide a full response within 30 days. Our goal is to resolve most issues quickly through direct communication and clarification.

External Options

If you're not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC), which handles privacy complaints under Australian privacy law. The OAIC provides a free complaint resolution service and can investigate serious privacy breaches.